We are dedicated to ensuring customer satisfaction.
These terms and conditions apply to all of our hair & makeup services.
We update this policy from time to time, so please review it regularly.
QUOTATION
Quotations for services, be it verbal or written, are valid for 14 days from the date of the quotation.
DEPOSIT
A non-refundable deposit must be made to confirm your booking.
A booking confirmation will be sent to you via telephone, email or text message.
Your booking is only confirmed once we have received your deposit and you have received a booking confirmation from us.
PAYMENT
Full payment for your booking or training course must be made by either Cash or Bank Transfer, at least 14 days prior to your booking.
DISCOUNTS
Discounts may vary and costs are subject to change at busier times of the year.
REFUNDS | CANCELLATIONS
Your deposit is non-refundable and/or non-transferable under any circumstances. Your deposit covers us for loss of business. If you need to re-schedule or postpone your booking, please contact us immediately.
TRAVEL | PARKING | OTHER CHARGES
All travel costs (including Fuel, London’s Congestion Charge/ULEZ and Car Parking) are required to be paid by the Client.
Costs will be discussed in advance. However, in circumstances where these costs cannot be estimated, they are required to be paid on the day, by the Client.
WEDDING TRIALS
A deposit is required to book a trial. The date for your trial is only confirmed once a deposit is received.
You can bring one person with you to your trial.
If you wish to book a makeup and hair trial on the same day and time, please ensure you request this.
Hair extensions are charged at an extra cost (starting from £25) if required for your trial.
BRIDES | GUESTS DRESSING
Bridal dressing must be booked in advance, and will be charged according to the time spent.
Guest dressing may be charged if in traditional attire.
If any family members or guests require dressing, we will need to know in advance.
Additional costs apply.